Policies: Custom Jewelry

Custom jewelry must be ordered by phone at 214 675-4061. Custom jewelry work is begun upon receipt of complete payment. If you decide to cancel a custom order once it’s already been designed, only 20% of the total price will be refunded. NO exchanges or refunds will be made on custom orders. Custom orders require time, extra communication and design. All custom order sales are final.

If At First Sight has made a mistake with a piece of jewelry, we will make every effort make the order right. You must call 214 675-4061 within 14 days of shipment to inform us of the problem. All returned packages must be in their original packaging. For your protection, we suggest that all returns be sent back via a traceable carrier with insurance and that you contact At First Sight Braille Jewelry with the carrier’s tracking number. At First Sight will not be responsible for any packages that go missing or are damaged in transit.

Restringing
If a piece of fine jewelry breaks and the customer has ALL of the original beads, At First Sight will restring fine jewelry for $25.00 plus shipping and handling. The customer is responsible for the shipping expense for return to At First Sight.

If, upon return, ALL of the original beads are not present, the customer will be contacted with an estimate for the repair and restringing of the jewelry. Please call 214 675-4061 before returning the broken jewelry, and include a note with details in the return shipment