Policies: Fine Jewelry Return

Fine Jewelry Return Policy
All orders must be returned within 21 days from the day the shipment is sent for a credit only. All returned packages must be in their original packaging and a 20% restocking fee will apply. Please contact us for your Return Authorization Number before you send it back. We will not accept any returned merchandise without a return authorization number on the outside of the return box or on the invoice. Please contact us for a return authorization. For your protection, we suggest that all returns be sent back in a padded, rip proof package, via a traceable carrier with insurance and that you contact At First Sight Braille Jewelry with the carrier’s tracking number.

Restringing
If a piece of fine jewelry breaks, and the customer has ALL of the original beads, At First Sight will restring fine jewelry for $15.00 plus shipping and handling. The customer is responsible for the shipping expense for return to At First Sight.

If, upon return, ALL of the original beads are not present, the customer will be contacted with an estimate for the repair and restringing of the jewelry. Please call 214 675-4061 before returning the broken jewelry, and include a note with details in the return shipment